FAQs

Do you use vinyl or stencils for your signs?

No! We pride ourselves on this. We never use vinyl or stencils. All signs are hand lettered and hand painted, making them completely custom and unique every time!

Are your candles pure soy?

Yes! We believe in using safe and natural products in our home, and want to bring the same to yours. We hand pour each of our pure soy candles in small batches. Our waxes are cotton, and each ingredient in our candles contain no parabens or phthalates, and are made with cruelty-free ingredients.

Do you take custom orders?

We make tons of custom orders! Simply message us on our Facebook page or email haylee@lavenderandlemonadedesign.com to discuss your ideas!

How long will my order take?

Our typical production time is 2-3 weeks. We try to keep this on the shorter end. We are a very small business and do not have employees (yet!) so we try our best to create quality items in a short time frame for you. We don't like waiting, and we know you don't either!

What if something is wrong with my sign or order?

Please contact us as soon as possible if there is an error with your order or if your product arrives damaged. Customized items are not eligible for returns/refunds, however, if something is wrong with your order, we encourage you to reach out and we will come up with a solution to make you happy. You are important to us!

Do you make all of your products?

We make all of our signs, candles, and anything you see that is hand lettered. We measure, cut, sand, stain, and paint each sign by hand (and often do these things 10x to make sure your sign is perfect!) There are some items, such as florals or decor items, that we source from other small businesses that provide the best high quality items to fit our brand!

Do you have a physical store I can shop at?

Yes! We now have our beautiful storefront in downtown Aurora, MO. Find us at 15A West Locust Street. We'd love to meet you and help you find some beautiful new treasures for your home!

Are the signs wood?

Yes! Our signs are all wood, so knots and various minor imperfections should be expected. This is what makes your sign unique! The sign, as well as the frame, are all wood, so they are heavy and sturdy!

Can I put my sign outside?

While we spray our signs with a top coat, we recommend bringing your signs in when stormy/rainy weather is expected. We do not advise that you put your sign in direct weather or sunlight, so as to preserve and protect your custom order!